Shipping policy

SHIPPING POLICY

vellor serein operates through limited releases and carefully prepared orders

each order is processed with attention to detail and dispatched once it has passed our fulfilment process

order processing

orders are typically processed within 1 to 2 business days

during launches limited releases and periods of high demand processing times may be extended

you will receive a shipping confirmation with tracking details once your order has been dispatched

uk delivery

uk orders are typically delivered within 2 to 3 business days after dispatch

ghana delivery

orders delivered within ghana are typically delivered within 2 to 3 business days after dispatch

international delivery

vellor serein offers worldwide delivery

international delivery times vary depending on destination customs procedures and the selected delivery service

customers are responsible for any customs duties taxes or import charges that may apply to international orders

delivery

delivery times provided by vellor serein are estimates and are not guaranteed

vellor serein is not responsible for delays caused by postal services couriers customs authorities weather or circumstances beyond our control

once an order has been handed to the designated courier responsibility for the shipment transfers to the carrier

address accuracy

customers are responsible for providing a complete and accurate delivery address at checkout

orders cannot always be amended once processing has begun

if an order is returned because of an incorrect or incomplete address additional shipping charges may apply before the order can be resent

lost or damaged orders

if tracking confirms that an order has been delivered but the package cannot be located customers should first contact the relevant courier

if an order arrives damaged customers must contact vellor serein promptly and provide the order number together with photographic evidence of the packaging and product

we will review each case individually

limited releases

vellor serein does not operate on a traditional restock model

our releases are produced in limited quantities and selected pieces may never return once sold out

placing an order does not guarantee future availability of the same piece

contact

for questions regarding an order or delivery please contact vellor serein through the official contact channels provided on our website

vellor serein

limited by design